Shipping policy

  • SHIPPING POLICY

    This Shipping Policy explains how Sailspan processes and delivers orders.

    1. Order Processing

    Most in-stock orders are processed within 1–3 business days.

    Orders placed on weekends or public holidays will begin processing on the next business day. Personalized, made-to-order, or high-demand items may require additional processing time.

    If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

    2. Shipping Destinations

    Sailspan offers worldwide delivery where shipping services are available.

    Shipping availability may vary by country, region, postal code, product type, carrier restrictions, and local import requirements.

    If we are unable to ship to your location after your order is placed, we will contact you to arrange an alternative solution or issue a refund.

    3. Shipping Costs

    Shipping costs are calculated and displayed at checkout before payment.

    Any shipping promotions apply only under the terms shown at the time of purchase.

    4. Delivery Estimates

    Delivery times depend on your location, carrier, customs clearance, local delivery conditions, and other operational factors.

    Estimated delivery information may be shown at checkout, in your order confirmation, or in tracking updates. These dates are estimates only and are not guaranteed.

    Delays may occur due to customs inspections, carrier disruptions, weather conditions, public holidays, incomplete addresses, or circumstances outside Sailspan’s control.

    5. Tracking

    When tracking is available, you will receive a shipping confirmation email containing tracking information after your order has been dispatched.

    Please allow time for tracking information to update after receiving your shipping confirmation.

    6. Separate Shipments

    Some orders may be fulfilled from different locations or contain items with different processing times. In these cases, your order may arrive in more than one package.

    You will not be charged additional shipping fees for split shipments unless clearly stated before purchase.

    7. Address Accuracy

    Customers are responsible for providing a complete and accurate shipping address at checkout.

    Please contact us immediately at [sailspanchina@gmail.com] if you need to correct an address. We cannot guarantee changes once an order has entered processing or has been shipped.

    Sailspan is not responsible for delays, losses, or additional charges caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

    8. Customs, Duties, and Import Taxes

    International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

    Unless such charges are explicitly included at checkout, the customer is responsible for paying all applicable customs duties, taxes, and import-related fees.

    If an order is refused or returned because customs charges are not paid, any refund may be reduced by shipping, handling, return, or carrier costs where permitted by applicable law.

    9. Lost, Delayed, or Marked-Delivered Orders

    If your package is delayed, missing, or marked as delivered but cannot be located, contact us at [sailspanchina@gmail.com].

    We may ask you to confirm your shipping address, check with household members or neighbors, contact the carrier, or provide additional information so that we can investigate the issue.

    10. Contact Us

    For shipping questions, contact:

    Email: [sailspanchina@gmail.com]